Cancellation and Postponement policy

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• Should the conference be cancelled or postponed:

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21 days prior or less to the date of arrival – 50% of the total estimated amount will be charged.

14 days prior or less to date of arrival – 100% of total estimated amount will be charged.

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• The following cancellation charges will apply if reduction of more than10% of rooms/guests reserved occurs less than 40 days prior to the scheduled arrival date.

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40 – 21 days prior to arrival = 50% of the total cancelled reservation value.

20 – 8 days prior to arrival = 75% of the total cancelled reservation value.

7 – 0 days prior to arrival = 100% of the total cancelled reservation value.

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• All monies are non-refundable once paid by the client.  Any refund will be on the same basis as per the first point above.

• River meadow manor reserves the right to cancel any booking forthwith and without liability on its part in the event of any damage to, or destruction of the venue by fire, shortage of labour, strikes, industrial unrest, or any other cause beyond the control of river meadow manor, which shall prevent it from performing its obligations.  In these circumstances every effort will be made to find an alternative venue.

• All changes and cancellations to be made by the client in writing and signed off.

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Risk, Loss, Damages​

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• While river meadow manor features a generator, we shall not be held liable for interruptions of services (water, electricity and sanitary).

• Whilst every precaution will be taken to ensure the safeguarding of your belongings, river meadow manor will not be liable for loss or damage to any property whatsoever.  We recommend that all personal and valuable property be removed directly after the conference, provided any such loss was not caused due to the negligence and\or wilful act or omission of river meadow manor or any of its representatives.

• Should the river meadow manor building, surrounding gardens be damaged by the client or any of the client’s suppliers during the set-up break down operations of the conference, the client shall be held responsible and will be billed accordingly. Notwithstanding any provisions in this agreement to the contrary, the client shall only be liable for loss or damage which arises as a direct result of the negligence or wilful misconduct of the client or any person for whom the client is vicariously liable at law. The client shall not be liable for any indirect, special or consequential loss or damage howsoever arising including, without limitation of the aforementioned, loss of profits and loss of income. Notwithstanding the aforementioned provisions, the client’s liability in any event shall be limited to a cumulative maximum of R1,000,000.00

• River meadow manor, its employees or any person employed at any conference will not be held liable for any loss or injury to persons, due to negligence or any other cause whatsoever. Should there be negligence from river meadow manor, or it’s employees, only then will river meadow manor be held responsible for any loss or damage suffered.